OnApp Support, Monitoring, Upgrades & Maintenance

Itsspk team of highly reviewed and certified engineers are here to help maintain, fix and monitor your OnApp cloud environment

SEE FEATURE & PRICING

Industry leading SLA

Since 1999, we’ve had the most aggressive SLAs and will beat any Google SLA.

Simple

Pay in bulk or in part, with no large amount required to get support.

Fast

Get help via Phone, Help Desk or Live Chat immediately.

Experts

We have highly-reviewed, certified engineers who are familiar with Azure and the many microservices it offers.

Pricing

OnApp Emergency

As low as $39/hour

   24/7 on-demand support

   30 minutes response

   Direct Skype access

   Limitless server support*

OnApp Support

As low as $29.6/hour

   Server installation & configuration

   Error troubleshooting

   24/7 availability

   Limitless server support*

End-user Support

As low as $75/month

   24/7 availability

   Helpdesk, phone & live chat

   100% white label services

   Industry leading response time SLA

*Limitless Server Support does not put a limit on the number of VMs supported. You will have 24/7 access to server experts for proactive and on-demand server administration activities, as long as it falls within the 36 hours/year (Annual billing plan) or 3 hours/month (Monthly billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $49.99/hour for Monthly billing customers.
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Itsspk & OnApp

OnApp support, maintenance, installation, update & upgrade and monitoring provider

Whether it be a small virtual machine private cloud or a large multi-datacenter deployment public cloud deployment, Itsspk is here to help you. itsspk has industry leading SLAs for all tasks associated with your cloud environment. We’re ready to assist you immediately with any issue you have.

OnApp performance & optimization

OnApp can take a lot of time to configure for optimal performance. Here at itsspk, with a large team of cloud technology enthusiasts, we’ve spent 20 years working within large virtualization environments and we’ve seen the good, the bad and the ugly. We commit to you that we will optimize your installation for optimal performance, and we’ll do it with industry leading SLAs. There is a wide range of tools for OnApp optimization and we help each client understand what is best for them

OnApp emergency administration

Hypervisor Issues, Control server issues, emergency patches, localized virtual machine issues, platform exploits – a lot of things can affect service quality in a OnApp environment. We keep a close eye on the health of your install, and quickly resolve systems issues before it can affect service quality.

OnApp monitoring

All systems get their share of issues and OnApp is not immune to them. By having a large suite of monitoring tools, especially at the control, hypervisor & storage layer, Bobcares has all the tools to monitor & maintain all OnApp installs.

OnApp security & audits

Itssspk pays a lot of attention to the security of software and hardware that is deployed heavily across the internet, including public clouds. OnApp security is something we pay a lot of attention to, not just because we have many OnApp clouds under our management but also because we’re fans of the OnApp platform. We give all of our clients the necessary updates, along with tools like backups, to ensure that security is never something they need to think about. Itsspk takes pride in auditing the installs of our users on a regular basis.

OnApp development

At itsspk we have a bunch of talented engineers familiar with OnApp and many of the languages developed against it natively. We’re extremely familiar with their API. We’re ready to help you deploy your OnApp environment with some custom integrations or features that take you beyond your competitors. Any task, small or large, we are ready to help.

Our Promise

To provide professional and caring outsourced support & server management services.
To provide 24/7/365 certified server administrators working to an industry-leading SLA for you and your customers.
Provide high-quality outsourced support services with flexible billing options to match your company’s needs.

24/7 MONITORING AND EMERGENCY RESCUE

We are the safety net for your servers

24/7 alert monitoring

A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.

Emergency rescue

If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.

Preventive patching

Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.

QUICK ON-DEMAND SUPPORT

We’ll Respond Within 60 Mins

If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:
You send a quick mail summarizing what help you need
If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.
Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.
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